Refund policy

Return, Refund & Exchange Policy

At The Cloud Store, customer satisfaction is important to us. Please read our return and exchange policy below.

Returns

We offer a 3-day return policy. This means you have 3 days from the date of delivery to request a return. To be eligible for a return, your item must meet the following conditions:

• The item must be in the same condition as received — unworn, unused, with tags, and in its original packaging.

• A valid receipt or proof of purchase must be provided.

Returns will only be accepted for size-related exchanges. We do not allow exchanges for design, color, or style preferences.

Exchange Only — No Refunds

Please note that we do not provide monetary refunds under any circumstances.

We only offer exchanges, and only for size, not for design or style.

If the requested size is unavailable, you may:

• Choose a different item of the same value from our website, or

• Pay the difference for a higher-priced item.

Non-Exchangeable Items

We do not accept returns or provide exchanges for:

• Accessories of any kind

• Items that show signs of wear or damage

• Items returned without prior approval

• Items not returned in their original condition and packaging

 

How to Request a Return

To initiate a return request, please contact us at:

• Email: support@thestorecloud.com

• Phone: +91 7903660076

Returns must be sent to the following address:

The Cloud Store

Shop No. 10, Ground Floor,Sushila Enclave, Below Aroma Restaurant,

Lowadih, Namkum,

Ranchi – 834010

Once your return request is approved, we will provide instructions on how to proceed. Items sent without prior return authorization will not be accepted.

For any further queries, feel free to reach out to us at the contact details above.